🏪 Store Policy

This Store Policy has been prepared to regulate the sales, delivery, payment, return, and customer support processes for purchases made through kaledokum.com. By using our website, every customer is deemed to have accepted the following terms and conditions.

1. Product Information

All products offered for sale on our website are listed together with detailed descriptions and images.

Technical specifications and intended use are clearly stated in the product descriptions. Please review this information carefully before purchasing any product.

Although product images represent the actual products, slight color differences may occur depending on screen settings.

2. Orders and Purchases

You may place an order by registering on our website or by shopping as a guest user.

Once an order is placed, a confirmation email will be sent to you.

After the purchase process is completed, your order will be processed following stock availability and payment verification.

3. Payment Methods

Payments can be made securely by credit card or debit card through the payment provider Iyzico.

Bank transfer / EFT payment methods are also accepted.

All payments are accepted only in Turkish Lira (₺).

4. Shipping and Delivery

Your orders are shipped within 3 business days after payment confirmation.

Delivery time may vary depending on the recipient’s location. Generally, delivery takes between 1–5 business days.

We recommend checking the package upon delivery. In case of any damage, an official report should be prepared with the courier company.

5. Returns and Exchanges

For physical products, you may request a return or exchange within 14 days from the date of delivery.

The product must be unused, in its original packaging, and returned together with the invoice.

For more details regarding the return process, please review our “Return Policy” page or contact us directly.

6. Warranty and Technical Support

Products offered on our website are covered by warranty against manufacturer-related production defects.

For technical support or fault notifications regarding a product, simply contact us.

7. Customer Service

For any questions, feedback, suggestions, or support requests, you may contact us using the information below:

📧 Email: kaledokum@hotmail.com
📞 Phone: +90 536 461 56 79

8. Right to Make Changes

kaledokum.com reserves the right to make changes to the store policy. Updates will be announced on this page and will become effective immediately upon publication.